Healthcare
Referral Triage
Route referrals to the right specialist faster.
What the agent does
The agent reads referral forms, extracts clinical notes and urgency signals, checks insurance eligibility, and books appointments with the appropriate specialist and priority.
1
Referral form received by email or portal
2
Agent extracts specialty, urgency, and insurance
3
Checks provider availability and eligibility
4
Books appointment and notifies patient
5
Urgent cases flagged for immediate call
Systems
- EHR/EMR
- Scheduling system
- Insurance portal
Outcomes
- Referral-to-appointment time reduced by 45%
- Urgent cases prioritised automatically
- Administrative workload reduced
Human governance
The agent runs autonomously within these guardrails. Humans stay in control of exceptions, approvals, and policy changes.
- Patient data handled under consent and privacy rules
- Complex cases always reviewed by clinical staff
- All booking decisions logged
See this workflow in your operation
Book a Workflow Diagnostic and we will map how this agent fits your systems, approvals, and outcomes.