Customer Service
Return Approval
Approve or reject returns against policy in seconds.
What the agent does
The agent reads return requests, checks them against return windows and condition evidence, approves straightforward returns, and escalates edge cases to customer service.
1
Return request submitted with photos/reason
2
Agent validates purchase date and return window
3
Agent assesses condition evidence
4
Policy-compliant returns approved automatically
5
Edge cases escalated to customer service
Systems
- E-commerce platform
- CRM
Outcomes
- 80% of returns auto-approved within policy
- Customer service focuses on complex cases
- Refund cycle shortened
Human governance
The agent runs autonomously within these guardrails. Humans stay in control of exceptions, approvals, and policy changes.
- High-value returns require manager approval
- Fraud patterns flagged for review
- All decisions tied to order and policy version
See this workflow in your operation
Book a Workflow Diagnostic and we will map how this agent fits your systems, approvals, and outcomes.