Operations
Shipment Exception Handling
Catch delays and invoice mismatches before they escalate.
What the agent does
The agent tracks shipments across carrier systems, flags ETA changes, customs holds, and delivery failures, and alerts the operations team with recommended actions. It also reconciles freight invoices against quoted rates.
1
Agent polls carrier and customs systems
2
Detects ETA changes, holds, or failed delivery
3
Calculates impact on downstream appointments
4
Alerts operations with context and options
5
Freight invoices matched to quoted rates
Systems
- TMS
- Carrier APIs
- Customs portal
Outcomes
- Exception response time cut by 70%
- Freight invoice errors caught before payment
- Customers notified proactively
Human governance
The agent runs autonomously within these guardrails. Humans stay in control of exceptions, approvals, and policy changes.
- High-value shipments escalate to operations manager
- Rate exceptions routed to procurement
- All alerts logged with resolution outcome
See this workflow in your operation
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